Contract Processing Specialist (Remote)

Description

Job Description Summary Job Description Summary
As a Contract Processing Specialist, you are responsible for timely, accurate, and compliant execution of Service Agreement activities including: Loading, Audit, Activation, modification/updates, invoicing resolutions and other activities as required. The Contract Processing Specialist ensures the Service Agreement order has been submitted accurately by verifying documents, is entered accurately, and ensures accurate customer invoicing. This position has critical interactions with the sales/service delivery teams and end-user customers to ensure customer/business requirements.

GE HealthCare is a place with big impact. We unlock opportunities for our people, our customers, and their patients, turning big ideas into realities that advance global healthcare.
Job Description

Job Description

Essential Responsibilities:

• Responsible for the accuracy of the Agreement in Siebel ensuring it is defect free prior to loading and activation; this includes billing addresses, coverage dates, entitlements, billing rates, invoicing attributes, etc.

• Load and Activate agreements ensuring accurate Agreements, Assets and entitlements to initiate GEHC Service coverage.

• Communicate clear instructions to SSOS/Field teams to resolve Agreement entry errors.

• Process Invoicing activities; credits, rebills, backbills, invoicing resolutions.

• Manage backlog whether using First In First Out (FIFO) methods or regional model to ensure efficient and timely processing.

• Assist other team members during times of need.

• Engage cross-functional teams to escalate and resolve customer service agreement issues.

• Support and adopt new processes, business decisions, special projects, etc.

• Process accurate and timely Warranty Adjustments, POS updates, Quick Deletes, etc.

Qualifications/Requirements:

• Bachelor's degree or 5 years’ equivalent customer service/data entry experience.

• Good communication and analytical skills.

• Proficient in use of Microsoft office with speed and accuracy.

• Excellent focus and attention to detail due to contractual nature and accuracy requirements of business.

• Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification.

• Time Management skills with the ability to work with accuracy and minimum of supervision.

• Ability to work evenings and weekends during peak periods.

Desired Characteristics:

• Siebel 7.8/8.1 knowledge or experience.

• Knowledge of GEHC commercial operations processes and systems.

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The salary range for this position is around $55k or more annually. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. Available benefits include health, welfare, retirement and paid leave.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE Healthare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Additional Information

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No